Shipping Policy

At our store, we strive to provide a dependable and transparent shipping experience for all customers. Generally, orders are expected to arrive within a window of 10 to 20 working days from the date of purchase. It is important to recognize that this estimated timeframe may be extended during periods of high demand, such as holiday seasons, special promotions, or other events that result in increased order volumes. Working days are defined as all days except Sundays, recognized public holidays, and days when significant weather events, such as tropical cyclones or severe storms, may impact delivery services. Customers are encouraged to consider these factors and anticipate potential delays when planning their purchases.

It is important to note that scheduled delivery times cannot be guaranteed, and once an order is confirmed, the shipping address cannot be modified. Ensuring the accuracy of your address at the time of purchase is essential, as incorrect or incomplete information can lead to delays or complications in receiving your order. Several factors may influence the actual delivery timeframe, including adverse weather, logistical challenges, high order volumes, and limited availability of certain items. In cases where a product is out of stock, our customer support team will reach out promptly to discuss alternatives, such as order cancellation, refunds, or other options.

All orders benefit from free shipping, and no additional charges are applied for standard delivery. However, if a delivery attempt is unsuccessful on two occasions and the recipient cannot be contacted, the order will be automatically canceled, and the corresponding payment will be refunded to the original payment method. Customers are encouraged to track their shipments through the “Order Tracking” feature on our website, which provides current status updates and estimated arrival information. This tool helps customers plan for receipt of their packages and monitor their progress from dispatch to delivery.

If an incorrect item is received, or if the order differs from what was requested, customers should contact our support team immediately. Guidance will be provided on how to return the item and obtain a refund or replacement. For items that do not fit or require a different variant, the recommended procedure is to return the original product through the approved process and place a new order to receive the correct item.

In the event that a shipment does not arrive within the estimated delivery period, customers should first review the anticipated shipping timeframe provided at the time of order. If delays persist or further clarification is needed, contacting our customer support team at jamesaveryofficial@outlook.com ensures that assistance is available. Our representatives are committed to helping resolve any delivery issues and making certain that orders reach their intended destination safely and efficiently.

Overall, we aim to maintain a reliable, efficient, and transparent delivery process that keeps customers informed throughout the entire shipping journey. By providing clear information, tracking capabilities, and responsive support, we work to create a seamless and stress-free shopping experience. Every effort is made to uphold accuracy, timeliness, and customer satisfaction from the moment an order is placed until it is successfully delivered.