Return Policy

We are committed to offering a clear and customer-focused return process that allows shoppers to make purchases with confidence. If you find that an item does not meet your expectations, you may request a return within thirty days from the date your order is delivered. To remain eligible for return, the item must be in its original condition as received. This means it should show no signs of wear or use, include all original tags, and be placed back into its original packaging. In order to process the return accurately and efficiently, proof of purchase, such as a receipt or order confirmation, is required.

To begin a return, customers must first contact our support team by email at jamesaveryofficial@outlook.com. This step allows us to review the request and confirm that the item meets our return requirements. Once the return has been approved, we will provide a prepaid return shipping label along with detailed instructions explaining how to send the product back to us. Following this process is essential, as items returned without prior authorization or outside the approved procedure cannot be accepted. The original item must be received and inspected before any refund or replacement can be issued. Throughout this process, our support team remains available to answer questions and offer guidance to ensure the return is completed smoothly.

We strongly encourage customers to examine their orders immediately after delivery. If an item arrives damaged, defective, or different from what was ordered, it is important to notify us as soon as possible. Prompt communication allows us to assess the issue and determine the most appropriate resolution without unnecessary delays. Please note that certain products may not be eligible for return due to their specific characteristics or usage requirements. If there is any uncertainty about whether an item qualifies, our customer service team can provide clarification before a return is initiated.

For those who wish to exchange an item, the most efficient option is to return the original product using the approved return process and then place a new order for the desired replacement. This method helps avoid delays that can occur when waiting for inventory adjustments and ensures that the new item can be shipped as quickly as possible. While direct exchanges are not offered, this approach provides a reliable and straightforward solution.

Customers located within the European Union benefit from additional consumer protections, including a fourteen-day cooling-off period. During this time, an order may be canceled or returned without the need to provide a reason. Items returned under this provision must still meet the same condition requirements, including being unused, unworn, returned with original tags, placed in the original packaging, and accompanied by proof of purchase.

Once a returned item has been received and inspected by our team, you will be notified of the outcome. If the return is approved, the refund will be issued to the original payment method within ten business days. Please be aware that financial institutions may require additional time to process the refund and reflect it in your account. If fifteen business days have passed since approval and the refund has not appeared, we encourage you to contact us so we can investigate and assist.

Our goal is to make the return experience as simple, transparent, and stress-free as possible. By offering clear guidelines, responsive customer support, and timely refund processing, we aim to handle every return with care and professionalism. This approach reflects our ongoing commitment to service quality and customer satisfaction, ensuring that even when a return is necessary, the experience remains positive and reassuring.